Need help? Here's how to reach us and find answers.

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We typically respond within 24 hours on business days.

Common Questions

How do I get started?

Create an account, add your website, complete the diagnostic intake, and your first AI visibility diagnostic starts automatically. The dashboard walks you through diagnostic → playbook → deploy.

My diagnostic is taking a long time. What should I do?

Diagnostics run in the background and usually finish in a few minutes. Make sure the worker is running locally (npm run worker:dev) and that at least one LLM API key is configured. The diagnostic page updates automatically when results are ready.

How do I upgrade to the Founding Plan?

Visit Billing settings in your dashboard and click “Upgrade” on the Founding Plan. You will be redirected to Stripe for secure payment.

How do I cancel?

Open Billing settings, click “Manage Billing,” and cancel through the Stripe Customer Portal.

My analysis failed. What do I do?

Check that your website URL is correct and accessible. If the issue persists, try running the diagnostic again from the Diagnostic tab. If it continues to fail, contact us.

My deployed page is not showing updates.

After playbook fixes, regenerate deploy content and republish from the Deploy tab. The hosted page updates after a successful publish. IndexNow submission (on supported plans) helps search engines discover changes faster.

Does AgentRanks guarantee AI rankings?

No. AgentRanks makes your business content AI-readable, but does not guarantee rankings, indexing, or citations by any AI system or search engine.

Billing Support

For billing questions, visit Billing settings or the Refund Policy. Stripe handles all payments and receipts.